Providing answers to frequently asked questions.

For your convenience we have compiled the following frequently asked questions and answers. For additional information, please contact ASP Customer Service at 888-783-7723.

1. How do I purchase from the CIDEX Family of Products?
You may purchase CIDEX Solutions and supplies from your local distributor. Contact ASP Customer Support at 888-783-7723 or aspservices@aspus.jnj.com to locate a distributor near you.

2. How do I purchase STERRAD Sterilization System supplies?
You may purchase STERRAD System supplies from our online ordering section or you can contact ASP Customer Support at 888-783-7723 or 949-453-6400 or aspservices@aspus.jnj.com.

3. How do I contact my ASP account executive?
To contact your dedicated ASP account executive, please call ASP at 888-783-7723.

4. How do I reach a Help Desk representative?
You may reach the Help Desk by dialing 888-783-7723.

5. How do I access Material Data Safety Sheets (MSDS), product inserts, and general information on the CIDEX Family of Products?
You may locate MSDS for the CIDEX Family of Products in our User Resources section. You may view, download, and print product information on the CIDEX Family of Products in the literature section under the specific CIDEX Family of Products solution in which you are interested. If you have additional questions please call our toll-free number at 888-783-7723.

6. How do I access log books and load documents for ASP products?
ASP provides printable CIDEX Solution log sheets and STERRAD Sterilizer load sheets . Please call 888-783-7723 or aspservices@aspus.jnj.com.

7. What is ASP's domestic return policy?
To review ASP's domestic return policy, please download and read the ASP Domestic Return Policy.

8. What is ASP's product warranty policy?
To review ASP's product warranty policy, please download and read the ASP Product Warranty Policy.

9. What is ASP's warranty policy for the EVOTECH^® ECR System?
To review ASP's warranty policy for the EVOTECH^® ECR System, please download and read the EVOTECH^® ECR System Warranty Customer Letter.