Providing dedicated customer service
Because ASP is a service-oriented company,
each customer receives the personal attention he or she deserves. Dedicated
Customer Service specialists assist you with order processing, product usage,
and general questions. All questions are answered in an efficient, courteous,
knowledgeable manner by a member of our staff.
Account Executives
As an ASP customer, you are assigned a dedicated account executive to assist
with your orders, questions, and concerns. Your ASP account executive will conduct
a comprehensive financial analysis of your current and planned instrument processing
expenditures to ensure that the ASP products you purchase are the wisest investments
you can make. To contact your local ASP account executive, please call 888-783-7723
or 1-800-255-2500
Technical Support Help Desk
Staffed 24 hours/day by our Technical support agents, the ASP Help Desk responds to
your calls quickly and efficiently. Following an established protocol, the agent
identifies key issues and appropriate solutions, then follows up with regular
reports. To contact the ASP Help Desk, please call 888-783-7723
or aspservices@aspus.jnj.com.
Clinical Support Line
Staffed by trained specialists , the ASP Clinical Support line provides expert assistance
with questions about system-related issues, instrument processing, biological testing and more.
Our specialists remain on the leading edge of current hospital, OSHA, JCAHO, and AAMI standards
and practices to make sure they're giving you the most current information and assistance
possible. To contact your local ASP specialist, please 888-783-7723, or
aspservices@aspus.jnj.com.
CIDEX Family of Products Representatives
ASP’s dedicated Product Support representatives specialize in optimizing
your use of any of the CIDEX Family of Products. All
material safety data sheets (MSDS), product inserts, and general information
on the CIDEX Family of Products is available on CIDEX.com and STERRAD.com, please call 888-783-7723, or
aspservices@aspus.jnj.com.
